Use Case · Voice & Chat
Emergency call-outs, answered and booked.
A dead boiler at 9pm, a leak at the weekend. Ryku answers, triages the real emergencies and gets the job in the diary.
Hear it work
A sample call, start to finish.
Ryku answers around the clock, works out whether it's a real emergency, takes the address and the fault, books the call-out, and only escalates to you when a person is genuinely needed.
Read the transcript
Agent: You're through to Pennine Heating's out-of-hours line, this is the Ryku assistant. What's happened?
Customer: My boiler's just died, there's no heating and no hot water, and it's freezing in here.
Agent: Sorry to hear that. First, is there any smell of gas, or any water leaking from the boiler?
Customer: No, no gas smell, it's just gone completely dead.
Agent: Okay, that's not a gas emergency, so we can book an engineer. Can I take your name and number?
Customer: Yeah, Bob Hartley, 07811 466 290.
Agent: Thanks Bob. And the address and postcode?
Customer: 9 Calder Close, Halifax, HX2 8DJ.
Agent: Let me just check who's on call tonight.
Agent: I've got an engineer who can be with you within the hour. I'll book it as a no-heat call-out. That alright?
Customer: Yeah, please, thank you so much.
Agent: Booked. You'll get a text now, and they'll ring when they're on the way.
Get started
Put Ryku on this job this month.
Enter your firm's website address and hear Ryku answer a call live, built around your prices and your patch.