Use Case · Voice & Chat
Confirm and remind, no wasted journeys.
Ryku confirms the day before and reminds on the morning, and reschedules the moment something shifts.
Hear it work
A sample call, start to finish.
Ryku confirms the day before, reminds on the morning, and when an emergency forces a reshuffle it offers the next slot and rebooks, so the diary stays full and the journeys aren't wasted.
Read the transcript
Agent: Hi, this is the Ryku assistant calling from Ribble Gas. Is that Jodi?
Customer: Oh, yes, speaking.
Agent: I can see your annual boiler service is booked for tomorrow morning. I'm just ringing to confirm you're still okay for then.
Customer: Tomorrow, yeah, that was the ten o'clock one, wasn't it?
Agent: That's right, between ten and twelve. Will someone be home to let the engineer in?
Customer: Ah, actually I've got to take my mum to an appointment at half ten. Could it be later?
Agent: Let me have a look at the afternoon.
Agent: I can move you to between two and four instead. Does that work better?
Customer: Oh, that's much better, yeah, thank you.
Agent: Done, you're rebooked for two to four tomorrow. You'll get a new confirmation text, and the engineer will call before they arrive.
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